Policies

Terms & Conditions

 

1. Services: Hamsa provides white label photography services delivered under the client's own branding. All images are produced without watermark, credit, or attribution to Hamsa, and are intended for the client's exclusive use as outlined in the selected service tier.

 

2. Confidentiality: All projects are covered by a signed Non-Disclosure Agreement (NDA). Client information, project details, and deliverables are kept strictly confidential and will not be shared, referenced, or used for promotional purposes without written consent.

 

3. Project Workflow: Once a service tier is selected and payment is made, the project moves into production according to the turnaround time listed for that tier. Revisions are included as specified per tier, and any additional revisions beyond that scope may incur an extra fee.

 

4. Client Responsibilities: Clients are responsible for providing clear, timely direction and any materials needed to complete the project (references, briefs, or photos required for edits). Delays caused by missing input may extend the agreed turnaround time.

 

5. Usage Rights: Upon final delivery and full payment, clients receive full rights to use, distribute, and present the images under their own brand, with no restrictions tied to the service tier selected.

 

Refund Policy

 

1. Before Work Begins: Full refunds are available if a cancellation request is made before any work on the project has started.If a cancelation is done in the last 12 hours leading to the service, a fee of US 150$ will be deducted. 

2. After Delivery: No refunds will be issued once the completed work has been delivered to the client.

​

3. Revisions: Revisions included in the selected tier will be honored in full. Refunds will not be issued in place of using available revision rounds.

 

4. Cancellations: Clients may cancel a project at any time; however, cancellation after work has started does not entitle the client to a refund for work completed or in progress.